Privacy Policy

Data we collect

Information provided by users

This is the type of information that you, as users, provide to us for the use of our services. The reasons include:

1. To create an account To keep your journey safe and secure at Pocketride, we collect specific information during account creation. This includes your name, email address, phone number, age (for demographic purposes), home address, and payment or banking details. For drivers, we ask for additional information to ensure compliance and safety standards. As you personalize your user profile, you have the option to provide additional details such as a profile picture and favorite locations. This information helps us tailor your experience and craft your commute.
2. To register as a driver When you join as a driver, we collect essential information to ensure compliance and uphold the highest safety standards which includes conducting a comprehensive Criminal Record Check, verifying your government-issued identification number, confirming your address, and collecting your contact information (phone number and email address). Additionally, we require your valid driver’s license, documentation confirming your eligibility to work, details of your preferred payment method or banking, and proof of vehicle insurance. In certain regions, we may request further documentation in accordance with local laws and regulations. This information may be collected, used, and retained to comply with applicable provincial or municipal transportation laws, regulatory requirements, and insurance verification obligations.
3. User communication We collect various types of data from you to improve our services and ensure a smooth ride-hailing experience. This data includes information provided by you when you rate your trips, leave feedback, or contact us for support. Additionally, we may collect data during our interactions with you, such as when we communicate updates or promotions.

Information collected during the use of services

1. Location Data We gather precise location data to streamline pickup and drop-off processes, optimize route planning, and enhance the efficiency of our services. This data empowers us to connect you seamlessly with the nearest available driver and provide precise estimates for your arrival, ensuring a smooth and punctual ride experience.
2. Trip Details We collect various details about your trips, including the locations where you were picked up and dropped off, the duration of your trip, the distance traveled, and the fare amount. These details play a vital role in ensuring accurate billing, resolving any potential disputes, and continually improving the quality of our services.
3. Transaction Details When you use our platform to make payments, we gather transaction specifics including your chosen payment method, the amount paid, and a record of your transaction history. These details are vital for ensuring secure payment processing and proactively detecting and preventing fraudulent activities.
4. Your Preferences We gather details about your preferences, including favored locations, and preferred payment methods. This enables us to tailor your experience, providing personalized services and suggesting relevant options to enhance your journey.
5. Communication Data We retain records of all communications, including text messages, call logs, and chat transcripts, exchanged not only between users and our support team but also between drivers and riders. This practice enables us to facilitate seamless communication during rides, provide prompt assistance when needed, effectively address inquiries, and enhance the overall quality of our customer service.

Information collected from other sources

1. Third party integration We collaborate with third-party services or platforms, such as payment processors, which you may link to our ride-hailing platform. Through these integrations, we may receive data including fundamental profile information or transaction details. This assists in streamlining your interactions with our service, ensuring a seamless experience.
2. Collaborative partnerships Through partnerships with mapping services and payment processors, we elevate our services and enhance user experiences. By utilizing mapping services, we ensure accurate navigation and optimize ride-hailing routes, while our collaboration with payment processors guarantees secure transactions and smooth payment processes. These alliances enrich our offerings and drive ongoing improvements.
3. Publicly Available Information We gather publicly accessible data from various sources, including social media platforms, public databases, and online repositories. This information might encompass details related to your ride preferences, areas of interest, or geographic location. By leveraging this data, we customize our services to align more closely with your preferences and optimize your overall experience.
4. Cookies and similar technologies Like many websites and online services, we may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior, device, and interactions with our platform. This information helps us personalize your experience, analyze trends, and improve our services.

Utilization of your information

This section delves into how we use your information at Pocketride. Your data plays a key role in personalizing your experience, ensuring safety, driving innovation, and keeping you informed. From customization to compliance, we prioritize your privacy and security.

1. To personalize and customize Your personal information allows us to personalize and tailor your Pocketride experience to your individual preferences and needs. This includes providing personalized recommendations, promotions, and features that align with your interests and usage patterns.
2. To ensure safety and security We utilize your data to ensure the safety and security of our platform and its users. This includes verifying user identities, monitoring for fraudulent activity, and implementing measures to protect against unauthorized access or misuse of user accounts.
3. To improve and innovate Your feedback, usage patterns, and interaction with our platform inform our ongoing efforts to improve and innovate our services. We analyze this data to identify areas for enhancement, develop new features, and optimize our platform to better meet the evolving needs of our users.
4. To communicate and engage with our users We use your information to communicate important updates, announcements, and promotions relevant to your Pocketride experience. This includes notifying you of service changes, special offers, and community events to keep you informed and engaged with the Pocketride community.
5. To provide customer support and assistance Your personal information enables us to provide timely and effective customer support, addressing inquiries, resolving issues, and assisting with any questions or concerns you may have regarding your Pocketride experience.
6. To comply with legal and regulatory obligations We may utilize your data to comply with legal obligations, respond to legal requests, and fulfill regulatory requirements imposed by applicable laws and regulations. This ensures that we operate in accordance with legal standards and uphold the rights and protections afforded to our users.
7. To analyze and research Your data is analyzed to gain insights into user behavior, preferences, and trends, which informs our decision-making processes and strategic initiatives. We use this information for research, testing, and analysis purposes to drive continuous improvement and innovation across our platform.
8. To enhance data security and integrity We employ your information to implement robust data security measures, including encryption, access controls, and data retention policies, to safeguard the confidentiality, integrity, and availability of user data and protect against unauthorized access or disclosure.

Disclosure of your data

We prioritize your privacy, and that’s why we believe in transparency every step of the way. We only disclose your data with your explicit consent. This section provides a clear overview of how we disclose your information and the purpose behind it.

1. When you request a ride When you request a ride through Pocketride, essential details such as your name, pickup location, and destination are shared with the assigned driver. This exchange is crucial for the driver to efficiently locate you, pick you up, and ensure a smooth journey to your destination. Additionally, riders’ ratings are shared with drivers, promoting accountability and transparency within the Pocketride community.
2. When you accept a ride offer When you accept a ride offer, essential details such as your name, current location, car model, and vehicle identification number is shared with the rider/s. This exchange facilitates a prompt pickup and ensures a secure journey. Moreover, in alignment with our commitment to accountability and transparency, driver’s ratings are also shared with rider/s.
3. When you share a ride When you opt for a shared ride, we share specific details such as your name, drop-off location, and riders’ ratings to prioritize safety for both you and fellow passengers.
4. When utilizing third party services We may disclose your personal information to trusted third-party service providers who assist us in operating our platform, providing services on our behalf, or conducting business activities such as payment processing, data analysis, customer support, and marketing. These service providers are contractually obligated to use your information only as necessary to perform the services we’ve engaged them for and are required to maintain the confidentiality and security of your data.
5. For legal compliance and protection To maintain legal compliance and safeguard your privacy, we may need to disclose your personal information in certain situations. This could include instances where we are required by law, regulation, or legal process to do so, or where we have a genuine belief that such disclosure is necessary. Such situations may arise to ensure compliance with applicable laws or governmental requests, enforce our Terms of Service and agreements, protect the rights and property of Pocketride and our users, or to detect and address fraud, security breaches, or technical issues. Rest assured, these actions are taken with the utmost consideration for your rights and privacy.

Data storage, deletion, and security

At Pocketride, your data remains stored for as long as you are a user of our platform, in accordance with the purposes outlined in this privacy policy. You retain full control over your data, allowing you to manage it through your account settings or by reaching out to our support team.

Upon deletion of your account, we may retain certain data to meet legal requirements mandated by applicable laws or regulations. This ensures compliance with legal obligations such as dispute resolution, contract enforcement, or fraud prevention.

To maintain the security of your data, we entrust Bubble’s hosting platform, renowned for its robust security measures and reliability. Employing advanced encryption and access controls, Bubble ensures that your data remains protected from unauthorized access or breaches. Routine monitoring and updates ensure ongoing adherence to industry standards, upholding the highest level of data security for our users.

While we strive to implement comprehensive measures to safeguard user data and prioritize user protection, inherent risks persist. The ever-evolving nature of the internet introduces uncertainties, constraining our ability to assure absolute data security beyond practical limitations.

Your choices

At Pocketride, we understand the importance of giving you control over your personal information. Here’s how you can make choices that best suit your preferences:

1. Account settings Take control of your Pocketride journey by accessing your account settings. Here, you have the power to manage different aspects of your profile, such as updating personal details, fine-tuning privacy settings, and if needed, deactivating your account.
2. Communication preferences We respect your inbox. Customize the types of communications you receive from us by selecting your preferred communication preferences. Whether it’s receiving promotional offers, important updates, or newsletters, you have the freedom to tailor your inbox to suit your interests.
3. Data access and correction Transparency is fundamental to us. You have the right to access and review the personal information we have on file for you. If you notice any inaccuracies or incomplete details, you can easily request corrections or updates either through your account settings or by contacting our dedicated support team.
4. Data deletion We value your privacy. Should you choose to discontinue your Pocketride journey, you can request the deletion of your account and its related data. While we strive to remove most information, please be aware that certain data may need to be retained to meet legal or regulatory obligations outlined in our Privacy Policy.
5. Cookie preferences Your online experience should be as personalized as your ride. Take charge by adjusting your cookie preferences through your browser settings. This enables you to control how cookies are utilized for tracking and analytics, ensuring your browsing experience aligns perfectly with your preferences.
6. File a privacy complaint If you have concerns about how your personal information is handled, you can file a complaint with the Office of the Privacy Commissioner of Canada (OPC). As the regulatory body overseeing privacy laws in Canada, the OPC investigates complaints regarding personal information handling by organizations. Visit the OPC’s website for guidance on filing a complaint. We are dedicated to addressing privacy concerns promptly and responsibly.

Children’s privacy

Pocketride is designed for users aged 18 and older. As a ride-hailing platform, we do not target children or minors, nor do we knowingly collect their information. Our commitment to safety and security extends to all users, and enforcing this age requirement helps maintain a secure environment for our services.

Policy updates

To maintain compliance with regulations and reflect changes in our data collection procedures, this Privacy Policy may undergo occasional revisions. Any modifications will be reflected by an updated “Effective Date” at the top of this document. We advise our users to periodically review this policy to stay informed about any alterations. Additionally, we may notify users via email if significant changes are made to this Privacy Policy.

Contact information

For resolution of your queries, to file a complaint, or to seek support regarding your privacy, you can contact our Compliance Team at hello@mypocketride.com.