Questions, answered.
Everything riders and drivers ask us most. Can’t find your answer? Send us a message and we’ll get back to you.
Service area
Where is Pocketride available?
We’re live in Sarnia, Ontario, and expanding soon across Lambton County.
Can Pocketride come to my town?
We’d love to hear from you. Send us a message on the contact page and choose “Bring Pocketride to my town.”
Riders
How do I book a ride?
Book an immediate ride in the Pocketride app. For pre-booked rides, group rides, or business rides, contact us through the website and we’ll arrange it.
Can I book a ride in advance?
Yes. Send us your trip details through our Plan a trip form and we’ll arrange it.
How do I pay?
Debit or credit card.
How much will my ride cost?
The app shows your exact fare before you confirm.
Can I track my driver?
Yes. Follow your driver on the map in the app.
Do you offer child seats or accessible vehicles?
Not as standard options yet, but we’re working on it. In the meantime, send a request through the contact page and we’ll do our best to arrange it.
I left something in a car. What do I do?
Contact us through the website, or raise a ticket in the app under Settings → Help & Support, and we’ll help.
Drivers
What do I need to drive with Pocketride?
You need to be 21 or older and pass a background check. You’ll also upload these in the app:
- A profile photo
- Your driver’s licence
- Your Social Insurance Number
- Your vehicle registration, insurance, and inspection form
- Proof of work eligibility
- Your vehicle details
How long does approval take?
3 to 10 business days.
When do I get paid?
Every Saturday, for the previous week’s rides.
How do I know when there’s a ride?
The app alerts you as soon as a new ride request comes in.
Safety
How are drivers verified?
Every driver passes a background check before their first trip. Their licence, Social Insurance Number, work eligibility, vehicle registration, insurance, and inspection are also checked before they can drive.
What if there’s an emergency during a ride?
The app has an SOS button that calls 911.
Can I rate my driver?
Yes. Riders rate every driver after the trip.
Support
How do I get help?
Use the contact page on our website. If you have the app, go to Settings → Help & Support to raise a ticket.